Terms of Service
Version 2.8 · Last updated: 12 January 2026 · Governing law: Germany, place of jurisdiction: Munich
1. Scope and provider
These Terms govern the use of the AetherHome Cloud platform, the online store and related services provided by CloudCore Casa Solutions GmbH, Landsberger Str. 155 (BC Westend), Office 412, 80687 Munich, Germany (HRB Munich, VAT DE 328 445 117). Consumers within the meaning of § 13 BGB retain all statutory rights, including the statutory right of withdrawal for hardware purchases (14 days, § 355 BGB).
2. Hardware
Devices are sold with a 3-year manufacturer warranty covering defects in materials and workmanship. The warranty is void for damage caused by non-compliant power supplies, opening the enclosure or flashing unsigned firmware. Firmware and security updates are guaranteed for at least 8 years from a product's launch date. Return shipping within Germany is free for warranty claims; outside Germany, shipping costs are shared per statutory rules.
3. Cloud subscriptions
Subscriptions run for the chosen term (monthly or annual) and renew automatically unless cancelled up to 7 days before the term ends. Cancellation is self-service at any time in the console; the service remains active until the end of the paid term. Annual plans cancelled mid-term are refunded pro-rata on the next invoice cycle. All prices include 19% German VAT; reverse-charge applies to EU businesses with a valid VAT ID.
4. Acceptable use
You may not use the platform to process data you are not lawfully permitted to process, to attack or probe our infrastructure, to resell API access beyond your plan's terms, or to operate devices you do not own or administer. We may suspend accounts that materially breach these rules after written notice, to the extent legally permissible.
5. Availability and SLA
We target 99.9% monthly availability (Home/Pro) and 99.98% (Fleet), measured at the API and MQTT endpoints. If the Fleet SLA is missed in a calendar month, Fleet customers may claim service credits of 5% of the monthly fee per 0.1% below target, up to 50%. Scheduled maintenance is announced at least 72 hours in advance and excluded from the calculation. Core hardware functions (local automations, device control via local console) continue to operate during any cloud outage by design.
6. Liability
Our liability is unlimited for intent, gross negligence, injury to life, body or health, and under the German Product Liability Act (ProdHaftG). In cases of simple negligence, liability is limited to the foreseeable damage typical for this type of contract, capped at the fees paid in the preceding 12 months. These limitations do not apply where mandatory statutory law provides otherwise.
7. Data protection
Processing of personal data is governed by our Privacy Policy, which forms part of these Terms. Business customers may request a Data Processing Agreement under Art. 28 GDPR for any plan tier.
8. Changes, final provisions
We will notify you of changes to these Terms at least 30 days before they take effect; if you do not object in text form, the changes are deemed accepted. German law applies, excluding the CISG. The courts of Munich have jurisdiction over merchants, legal entities under public law and customers without a general place of jurisdiction in Germany. EU consumers additionally benefit from the mandatory consumer-protection law of their country of residence and may use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).